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Frequently Asked Questions

Why should I donate to Hand in Hand for Syria?

As a Syria charity we are one of only a very few able to operate on the ground inside Syria, so we are able to reach some of the most vulnerable people.

Our teams on the ground regularly provide feedback to our operational offices to inform us of the most pressing priorities, to ensure that we provide the aid that is most needed to the most vulnerable.

We partner with larger aid agencies and international governments to deliver aid on their behalf. This helps us fund many of our operational costs in Turkey and Syria; meaning when you donate to Syria your donations are almost always used 100% for humanitarian purposes only.

Isn’t it better to donate to a larger aid agency?

A direct donation to a larger aid agency tends to go to refugees living in camps outside of Syria (such as Lebanon, Jordan, Turkey or Iraq)

Most aid agencies are unable to work in Syria due to the dangers associated with operating inside the country, as well as the risk to personnel. As a Syria Charity HIHFAD employs staff local to the areas where we work, to ensure smooth delivery of aid and empower local communities.

Our goal has always been to build capacity of Syrian staff to rebuild their own country so we don’t spend money on large salaries for international staff, consultants or senior management. We are all working to send everything we can where it is needed most.

How much of my donation will get through?

Our partnership agreements with NGOs almost always cover all our administration costs in our offices in Turkey and Syria, where our largest teams are based. In our UK office, we employ a small number of staff to keep admin costs low, and primarily rely on Gift Aid to cover our admin costs.

I’m worried about my donation getting into the wrong hands

Because we rely on our employees rather than volunteers to distribute aid on the ground in Syria, we are able to ensure we oversee all our operations and aid deliveries from start to finish.

Our monitoring and evaluation teams are responsible for monitoring all distributions, ensuring we respond with the most urgent needs, and feeding information back through to our regional offices in Turkey and the UK. We thoroughly document all our distributions to ensure accountability and professionalism at all times. We often share photos and video footage of our distributions on our social media and monthly newsletters to provide our donors with an insight into our work.

Can I donate to specific projects?

We run specific campaign at various times throughout the year or as emergencies arise and we have pre-arranged restricting funds with large institutional donors. All other donations are channeled into a single emergency fund which is distributed across our programmes based on the needs assessment of our staff on the ground. This ensures that we can respond flexibly, swiftly and efficiently to the ever-changing priorities on the ground in Syria. Please contact us if you wish to discuss further.

Where can I find your accounts?

Our most recent public accounts can be found on the Charity Commission website.

Can I get a receipt for my donation?

Of course. Just ask at the time of donating, or if you forgot then simply email us.

Do you have any religious affiliation?

No. We distribute aid to whoever needs it most. Our priority in how to help Syria is to target the worst-hit areas and the most vulnerable, regardless of the background of who lives there - religious or otherwise.

Do you have an adoption program?

Unfortunately not. Neither do we have associations with any adoption agencies. However, we do have an Orphan sponsorship program – please get in touch for more details.

Can I have the address of the hospitals have built or run?

For security reasons, we can never disclose the exact locations of our hospitals or facilities in Syria.

I’m interested in working with you. What should I do?

We post any vacancies on our Job Opportunities page. If you are interested in volunteering your time or skills then you can read more on our Volunteer page.

I’d like to run a fundraising event

Fantastic - Thank you - visit our Fundraise page for more details in how to work with us to raise funds to donate to Syria.

Can I donate clothes to Syria?

Yes, you can donate clothes to Syria through us on the condition that they are brand new, with tags. You can post your donated items directly to one of our storage facilities in the UK, and we will transport it to Syria. Please contact us for more details of how to donate clothes to Syria and the shipping address.

Please bear in mind that it is usually more cost effective for us to purchase clothing and aid in Turkey, rather than have people donate clothes to Syria and shipping them through the UK. This way it arrives in Syria a lot faster, boost the livelihoods of the local people and enables us to keep up with the demands on the ground.

Why don’t you accept used clothing when we donate clothes to Syria?

Unfortunately, we do not have the facilities to manage sorting and storing items when people donate clothes to Syria that are used. We transport large containers of aid through Turkey on a monthly basis, and the Turkish authorities require certification that used clothes have been treated at extremely high temperature to sterilize them – this is something we are unable to manage as it takes our time from other more important and effective work.

Can I donate medical equipment?

We welcome donations of medical equipment, especially from hospitals or the medical industry. Please email us info@hihfad.org with details.

Can I donate unused medicine?

Unfortunately we are unable to accept any donations of medication.

Do you accept donations for Syrian refugees outside of Syria?

While we focus almost all of our aid efforts as a Syria charity inside Syria, as it is where the need is greatest, we also run projects inside Turkey for vulnerable Syrian refugees.

What other items of aid can you accept?

The needs on the ground change regularly. For how to help Syria now, please contact us on info@hihfad.org for an up-to-date list of the items we are currently accepting.

Where can I bring donations of aid?

We have storage unit in Birmingham. Please contact us us for details.
contact us

Can you collect my donation of aid?

Unfortunately, having a small team in the UK also means we aren’t usually able to collect aid. For larger donations or quantities, we may be able to arrange a collection for you, but this is not guaranteed. Please get in touch to find out more.

Can I donate baby milk/formula?

Unfortunately we are unable to accept donations of baby formula or milk. Our nutrition programmes in Syria also cover the health and wellbeing of young babies and children.
Make a donation
Text HIHS10 to 70070